Support Request

Odoo City


Frequent Questions


Once you purchase a package, you receive an email that includes access details to your account

Subscription packages include many features based on the type of subscription:

  • Access to the ERP system (All Packages).
  • All apps and modules (All Packages).
  • 20 minutes introductory session (All Packages).​
  • Payment Gateway (All Packages).
  • Access to cPanel (Integrated and Advance Packages).
  • Access to the Collaboration platform (Advance Package).

Our team will schedule an introductory 20-minute session to show you different aspects of the system and be able to start using it.

• The demo account and the standard package are created instantly and you will receive an email with login details to start using the system directly.

• The integrated and advanced packages will take up to 24 hours (Usually 2-3 hours) to be activated since they include domain name propagation internationally.

We provide two types of support (Technical and Functional):

• Technical support covers issues related to access and availability of the system, and it is included in all subscriptions.

• Functional support is paid and available when purchasing an implementation package or can be purchased by contacting us directly.

Support is provided during working hours (Sunday – Thursday) from 9AM-6PM. It can be requested through the support ticket system https://odoo.city/en/customer-care

No, there is no refund after subscription, but we are offering a free 14 days demo account to test the platform and make sure it includes the required features, also you can contact our team to make sure it will service your requirements before subscription.

Yes, you can upgrade at any time and pay the different

Free account can't be upgraded to a paid account with the same database.

Yes, you can increase the number of users at anytime by contacting our sales team.

Your data is stored on secure servers with encryption and compliance with international security standards.

We maintain backups daily for our servers and environment, but the data is your responsibility, we provide a tool in the settings to download a backup to your computer.

Your data will remain accessible for 15 days after cancellation. You can export it anytime.

Odoo City is an Omani Platform developed and supported by Baramej® an Omani Company in Muscat specializing in IT Consulting and Software development

Yes our office and our development and support team is based in Muscat, Oman